Role Overview

We are seeking an experienced Operations Manager to oversee and optimize day-to-day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives.

Key Responsibilities

• Oversee daily operations across retail stores to ensure smooth and efficient performance
• Implement and monitor standard operating procedures (SOPs) across all locations
• Manage store openings, refurbishments, and operational rollouts
• Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction
• Coordinate closely with merchandising, supply chain, finance, and HR teams
• Ensure inventory accuracy, stock availability, and loss prevention controls
• Drive operational improvements to increase efficiency and reduce costs
• Support store managers through coaching, training, and performance management
• Ensure compliance with company policies, legal requirements, and health & safety standards
• Prepare operational reports, budgets, and forecasts for senior management

Requirements

• Bachelors degree in Business, Operations, or related field
• 5–8 years of experience in retail operations, with multi-store management exposure
• Strong understanding of retail KPIs, store processes, and customer experience
• Proven leadership and people management skills
• Strong analytical, problem-solving, and decision-making abilities
• Excellent communication and stakeholder management skills
• Experience with POS systems, inventory management, and ERP tools